Cultural Norms

Emergency numbers in the US: 911, 988 and more

When to call 911, what to say, and other numbers worth saving on day one.

Medical supplies on a table

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Save these numbers in your phone as soon as you arrive. In an emergency, you won’t want to search for them.

NumberUse it for
911Police, fire, ambulance emergencies
988Suicide and mental health crisis (call or text)
1-800-222-1222Poison Control
311Non-emergency city services in many cities
Local non-emergency police lineReports that aren’t urgent

What to say when you call 911

  1. Your location: address or nearby landmarks
  2. What happened
  3. Whether anyone is injured
  4. Stay on the line and follow instructions

911 operators can connect an interpreter if English is difficult. Say the name of your language.

Costs

Calling 911 is free. Ambulance rides can be billed later, and insurance usually covers part of the cost.

Frequently asked questions

Can I text 911?

Text-to-911 is available in many areas, but calling is best when possible.

Will 911 help if I don’t speak English?

Yes. Operators can connect an interpreter.

Is calling 911 free?

The call is free; ambulance services may be billed.

USA Life Nest Editorial Team

Written and reviewed by people who moved to the US as students, workers and families. We update guides when rules or prices change.

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